Learning Design
Virtual Reality and AI
I work as Head of Learning Design at VirtualSpeech where I create active learning experiences using artificial intelligence and virtual reality to help people improve their soft skills.
I spend a lot of time creating role-plays where people can practice their communication skills with a AI avatar. These practice conversations range from answering questions at a job interview or negotiating a pay rise to dealing with an angry customer or delivering disappointing news to a colleague.
The simulations are realistic enough to trigger a slightly heightened emotional state (required for effective practice), yet they provide a completely safe space for people to try out different techniques with no real world consequences.
I invent the backstories, characters and scenarios to make these role-plays engaging and meaningful. I also create the feedback criteria that the avatars use to analyse a user’s performance and provide advice for further improvement.
Image from VirtualSpeech
Digital learning
All VirtualSpeech’s training programmes are designed around active practice sessions such as the role-plays described above, along with simulated conference rooms and other environments where participants can practice a whole range of speaking skills.
It was VirtualSpeech’s learning-through-doing approach that first attracted me to the company. Throughout my career, I’ve probably spent more years designing learning experiences for young children than for adults. However, the skills I've honed in creating programs like Drama Llamas and Animateys have a substantial overlap with my current role. Although the content and delivery vary, the foundational principle is exactly the same: whether aged three or ninety-three, everyone learns best through active participation. And, just like when designing for children, I try to inject as much fun into these experiences as is appropriate— making them all the more effective.
I also use my storytelling skills in the e-learning courses that I design and present. Stories provide context and and purpose and can make learning material more accessible and relatable.